eS/Clean

Challenges in Service Industry

Challenges in Service Industry

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Common challenges often encountered include

Daily service coordination is fraught with challenges, such as allocating staff to different departments. When employees are absent, it often takes until late morning or early afternoon to realize which departments are understaffed. Moreover, at the end of the month, we must report to the client on daily staffing levels to ensure compliance with the contract. Failure to do so may result in financial penalties or delayed payments.
This issue stems from a data collection system primarily focused on recording employee time-in and time-out for payroll purposes. It does not effectively track actual staffing levels against contractual requirements.

    The Daily Manpower Record system can be introduced to solve this problem. The client can be aware and take action in real-time. Moreover, they can also verify the number of employees in each department. This method will make management easier and more convenient.

Click here to view details of the Manpower module.

An example of a work inspection and performance measurement that might be done by recording data on paper, then entering the data into a system for processing, such as a spreadsheet, before creating a report to view the results and evaluate the quality trends. This method may cause delays, lack of credibility, and managers receiving information untimely. We cannot fully utilize the results.

eS/Clean Inspection System allows users to design their own inspection checklists to suit the actual area. It also allows for real-time assessment and recording. The recorded data can be immediately utilized for trend analysis, preventive measures, or quality improvement.

Click here to view the Inspection module details

The organization’s current data collection practices for production incidents are inconsistent and incomplete. The lack of a structured approach to data storage and management hinders our ability to leverage historical data for trend analysis, root cause analysis, and continuous improvement initiatives.

This work will benefit by providing both evidence and data that can be used to plan measures to solve and prevent problems, preventing recurrence or reducing the trend of problems, leading to improved operational systems and safety, and reducing costs in the long run.

Click here to view the Incident module details.

With the efficient Work Order system in eS/Clean, it will record the time when the request is received and the target completion time. It can also assign the work to the relevant person and record the work details with accompanying images for clearer communication. Once the assigned person accepts the work, the system will record the time taken to respond. After the work is completed, the system will record the evidence, data, and the completion time by whom. With this system, the collected data can be used to evaluate the performance of the assignee. Additionally, the system provides a channel for work confirmation. All reports will be efficiently displayed on the dashboard, such as the average time to accept, the average time spent per job, the number of outstanding work orders, and the status of overdue work orders as a percentage of the overall.

Click here to view details of the Work Order module.

Many companies have designed inspection forms to be as generic as possible, but often find them unsuitable for real-world use in different areas. Some departments that require accurate and context-specific data need to plan for the selection of topics to be used in inspections, resulting in a large amount of disorganized paperwork. The Inspection system in eS/Clean, in addition to being user-friendly, allows for the flexible design of forms for various uses, such as quality control inspections or other checklists. It can be used to record attendance, check task completion, safety, and hygiene, among many other applications.
Click here to view the Inspection module details

Good work planning should not be limited to paper-based records, as these often go unnoticed and make it difficult to track pending tasks. The Periodic Work system allows for years of advance planning and includes a notification system for upcoming deadlines. Once a task is completed, its status is updated, providing a clear visual representation of progress on a calendar.

Click here to view Periodic Work details.

Customer complaints, which may cover various issues such as incomplete work, quality of work, and the problem-solving abilities of the responsible parties, can lead to continuous customer dissatisfaction and dissatisfaction with the overall management quality if there is no channel or system for receiving customer complaints and no records of work details, notification time, and follow-up reports.
Customer Complain is a channel for receiving customer complaints through the Customer Portal. Customers can log in to check general job details and record complaints through the prepared channel. This information will be sent directly to the responsible managers both in the field and at the headquarters, making coordination more efficient. Moreover, it is a channel for reporting to customers when their requests have been processed. This system will enable customers to see the efficiency of operations and problem-solving, leading to a good corporate image.

eS/Clean system has an efficient dashboard that can provide a comprehensive overview of data, including the ability to extract detailed data from each department. The dashboard has a large amount of summary data in a format that can be easily understood in a short time. Accessing each data item makes work tracking more efficient. And in the case of long-term data recording, such as monthly or yearly, it can be seen in a single graph. For executives, this is very useful information that can be used for immediate analysis. An example of our main dashboard includes 10 calculated results from reports, 14 summary graphs, and 5 tables, all of which can be seen at once.

The On-site Information system is used to solve problems in this area. Various information, such as job details, the number of people to be allocated, tools, equipment, and company assets at each worksite, is recorded in this section. If there is a change in the responsible person, all this information will be immediately available to the new responsible person. They can inspect the work and check the completeness and consistency of the resources of each unit to see if they comply with the agreement. Often, this module is used to record important information for coordination, such as the contact list of executives from both the service provider and the customer. This information is very useful in case of urgent situations that require escalation of contact, ensuring uninterrupted communication.

Click here for details On-site Information

The work scanning module can easily simplify complex tasks with new technology. Operational staff scan QR codes at the worksite. Then, the system will automatically select the appropriate form for that specific task. For example, scanning the QR code of an office area will not show irrelevant information such as bathroom fixtures or the large area of the parking lot.
Click here to view details of the SCAN-TO-INSPECT

The eS/Clean system stores all data in a database format, including both images and text. It records who entered the data, the date, time, location, and all other information. Since all data is recorded in a database, reports can be generated at any time. It is also easy to retrieve or search for historical data. The data is complete, providing raw data for analysis to improve the quality and efficiency of operations.