– Daily Coordination Challenges: Staff Shortages and Lack of Centralized Data
– Unclear work inspection and performance measurement
– The recording of various events that occur is conducted, but the data is not fully utilized.
– The management of work orders has historically been handled reactively, addressing issues as they arise. There has been no continuous data recording during operations, resulting in a lack of information for performance measurement and structured management.
– A single form for inspection—what should be simple has become complicated.
– Low efficiency in planning.
– Customer complaints that are received are not being handled appropriately.
– The challenge of having a large volume of data is the inability to easily gain an overview of performance under management within a short period of time.
– Changes in department heads and inefficient handovers have led to a lack of continuity in customer management and work quality.
– The use of multiple forms for work inspections has resulted in delays and inconvenience in operational processes.
– Reporting work quality and issues, whether through text or images, via communication apps like Line, often faces the problem of information being lost over time within the timeline.
